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Product & Care

The founders of Mellow Interior have invested countless hours testing the functionality and durability of Mellow’s signature piece. The result? Mellow’s glass grinder delivers a finer grind with greater ease than any other tested product.

To obtain the best possible grinding result, simply place the lower part of the grinder on the table/ in your hand and sprinkle what needs to be grinded. Than place the upper part of the grinder on top and simply rotate to one direction. After 10 sec. you should have an optimal result.

Design: Mellow Interior strives to establish itself as a timeless luxury brand for cannabis accessories and select interior pieces. That is one of the reasons we don't want to use the materials everybody else uses. Glass seamlessly complements any space—not just as a trend but as a lasting design choice. Plus, it’s exceptionally easy to clean.

Quality: Borosilicate glass ensures exceptional durability, heat resistance, and clarity. Unlike regular glass, borosilicate is highly resistant to thermal shock and scratches, ensuring a long-lasting, premium feel. Its non-porous surface also makes it incredibly easy to clean, maintaining the purity of herbs and spices without retaining odors or residues.

The best thing about boroscolite glass is that you can just put it in a dishwasher with all your other tableware. We recommend washing the Products after every 3rd-5th use, so they keep shining all the way.

Shipping

For now we ship exclusively to Germany, soon other European countries will be supplied.

Usually delivery takes around 2-4 working days. Depending on occupancy levels of the parcel service it might take longer.

Yes, you can track your order. We work with DHL, and once your package has been shipped, you will receive a tracking number via email. You can use this tracking number to follow your shipment on the DHL tracking page.

Please note that it may take up to 24 hours for the tracking information to be updated.

We offer free shipping for all German customers.

If you have received a defective or incorrect item in your order, we are happy to assist you in resolving the issue as quickly as possible. Please contact us at support@mellow-interior.com.

Send us photos and a description of the defect, along with your order number, so we can locate your order. We will get back to you as soon as possible and find a solution.

Payment

We aim to provide a seamless and flexible shopping experience. We accept a variety of secure payment methods, including:

All major credit and debit cards (Visa, Mastercard, American Express)

PayPal – A fast and secure way to checkout

Shopify Payments – Accepting Apple Pay, Google Pay, and other region-specific options

At checkout, you'll see all the available payment options for your location. If you experience any issues, please contact our support team at support@mellow-interior.com

Absolutely! Your security is our top priority. We use industry-standard SSL encryption to ensure your payment details are transmitted securely. Additionally:

Shopify Payments and PayPal offer extra layers of protection, including fraud detection and buyer protection.

We never store your payment card details—transactions are processed through our secure payment partners.

We comply with PCI DSS (Payment Card Industry Data Security Standards) to keep your information safe.

If you have any concerns about payment security, feel free to reach out to our team. We're happy to help!

Returns & Refunds

We strive to provide a hassle-free shopping experience. If you're not satisfied with your purchase, we offer refunds under the following conditions:

Items must be returned within 30 days of delivery.

Products should be unused, in their original packaging, and with all tags intact.

Refunds will be processed once we receive and inspect the returned item.

For more details, please visit our Refund Policy page.

Once your return is received and approved, refunds are typically processed within 7 days. The amount will be credited back to your original payment method. Depending on your bank or payment provider, it may take an additional 5-7 days for the funds to reflect in your account.

If you haven't received your refund within the estimated timeframe, please contact our support team at support@mellow-interior.com.

If you need to return an item, please send it to the following address:

Mellow-Interior GmbH & Co.KG
Mittelweg 144
20148 Hamburg

Make sure to include your order number and a brief reason for the return inside the package. We recommend using a trackable shipping service to ensure your return reaches us safely.

We’re sorry for the inconvenience! If you received the wrong item or your order arrived damaged, please follow these steps:

Take clear photos of the product and packaging.

Contact our support team at support@mellow-interior.com within 7 days of receiving your order.

Provide your order number and attach the photos for a faster resolution.

We will arrange a replacement, a refund or discount as soon as possible.

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